With voice-to-text transcription, if you value speed and accuracy – but rely on security – using AI can be a false economy…

There’s no question AI is here to stay and that it can be a useful tool in the production of voice-to-text transcriptions, but while at first glance it may appear to be cheaper and/or faster than a human transcriptionist, it also, at this stage, requires the complete sacrifice of accuracy, security and quality.

Accuracy
In terms of accuracy, there’s no competition. An AI bot will get some words right, but it will struggle with complexity or detail. For example, it won’t know, or find out, whether a name is spelled Graham Dickson or Graeme Dixon, and won’t know whether you’re looking for a ‘reason’ or looking for a ‘raisin’. We’ll know if you’re saying ‘Harry Potter called’ or ‘a reporter called’; an AI bot won’t – if our experience is anything to go on! And of course, AI’s knowledge of punctuation rules has some way to go. At best, you may get back an indication of what was said, but it won’t be something you can rely on. This means more work for you in the long run, which means the potentially cheaper option of using an AI voice-to-text transcription service often proves to be the most expensive.

Conversely, VoiceNotes enables you to dictate your meeting notes, letters or reports safe in the knowledge that they will be 100% accurately transcribed. Our award-winning UK-based team ensures every note is proofread for errors, sense-checked for that all-important context and delivered securely back to you, on time and via your preferred method, including directly into your CRM and/or to your sales support to action. All transcriptions are time and date stamped, a necessity for those meetings that need recording for legal and compliance purposes (like MiFID II in the financial sector).

Nuance
Nuance is another area where AI can’t compete with HI. Does it really matter if AI can’t always recognise technical terminology, acronyms or jargon or sense-check context? We think it does. In terms of nuance, human transcriptionists are still far ahead of our AI counterparts. If we were to use an analogy, AI is capable of telling a ‘how did the chicken cross the road?’ joke; humans can do a full set at a comedy club!

Security
Then there’s security of information. When you submit confidential client information to an AI bot, do you know where your data is going/being held? When something is free, generally, your information is the payment. Cheap AI platforms may also use your information to further train their bots.

With VoiceNotes, you can rest assured your data is safe, as we don’t store wavs or documents. Our team of typists and proofreaders is 100% UK-based – nothing is being outsourced elsewhere – and our staff all vetted for security and kept up to date with the latest on security of information. Confidentiality is guaranteed with ISO 27001 certification. (For more detail on how we handle security, see below).

Speed v quality
And if you do want accuracy and quality, but speed is of maximum importance to you, we still lead the field in voice-to-text transcription. A same-day service is available for those urgent reports, so we make hitting your reporting deadlines, compliantly, a cinch. Alternatively, we have 24-hour and 48-hour turnaround options available.

There’s no question AI will be a part of life in the future. However, with our perfect blend of technology and HI, we are using advances in technology alongside – not instead of – human intelligence to provide our transcription services.

Need to know more about security? Brace yourself for the techie bit…
Our systems are penetration tested by third-party security auditors, and your data is protected by multiple layers of encryption, both in transit and at rest. All our infrastructure platforms have secure configurations and are hardened in accordance with industry best practice. Strict end-point control, AV, anti-malware, and anti-ransomware along with external device policy and regular auditing is in place. All of our security measures keep our transcriptionists’ systems up to date with protection against the latest threats. Phew!

Want to know more about the team? For instance, who we actually are, our work experiences and what skills we have to offer?

Here is a little about us, but why not contact us to set up a call too!
https://www.linkedin.com/company/voicenotes

Contact us today to set up your free trial (for up to five* users) – and experience the power of HI.

*You’d like more users for the free trial? Oh, go on then – seeing as it’s you. Please ask for availability.