Helping you achieve compliance throughout your customer journey
The FCA amended its proposal to require advisers to tape telephone calls under MiFID II by saying they can also make a written note of the conversation. They added the regulation that all face-to-face meetings also needed to have a written note. VoiceNotes delivers the solution by documenting all calls and face-to-face meetings in minutes.
It’s straightforward to set up and use: after a call or meeting, teams dial a dedicated number from any phone, dictate the note, and hang up. Notes are processed, proofread and emailed back word-perfect. No equipment is needed or IT set-up required.
All notes are time and date-stamped, enabling them to be as contemporaneous as they can be versus recording the actual meeting, which isn’t always practical.
The FCA have laid out what minimum information should be captured under the EU rules:
Writing up minutes of board and senior manager meetings takes time, but is necessary for good governance. VoiceNotes provides a simple, secure and cost effective solution to outsource this admin-heavy burden.
You dictate meeting minutes on our secure lines using any phone. We transcribe and proofread the notes to perfection, then email them back securely.
For more information please click our: FT opinion piece on SM&CR