Contemporaneous file notes needed as evidence – January, 2019

A detailed, contemporaneous file note should be made of all verbal discussions with clients.

File notes can be one of the most important documents in the event of a dispute or query with a client. A typical client complaint will involve some element of dispute in relation to the verbal discussions between the adviser and the client.

A file note could be the only record made of a conversation and will assist with proving what happened. They should be date and time stamped too.

VoiceNotes makes taking file notes simple.


About the Author:

Kirstie is the co-founder of VoiceNotes Ltd. She has helped build brands for leading FMCG companies (Procter & Gamble/Shell) for over a decade before launching her own businesses. She specialises in supporting businesses in the financial sector. "VoiceNotes delivers the best service in the world and keeps ahead of the market – that’s enough to keep my interest in driving it forward.”